FAQ

Q: What is Wiana?
A: Wiana is a jewelry brand that creates trendy yet timeless pieces designed to celebrate individuality and style. Our collections combine modern design with classic elegance, ensuring your jewelry always feels current and everlasting.

Products & Customization

Q: Can I request a specific product or design?
A: Absolutely! If you desire a specific piece or design, or want something personalized, feel free to reach out to us. We love creating items that match your unique vision and style.

Q: How should I care for my Wiana jewelry?
A: To keep your jewelry looking its best:

  • Store pieces in a dry, cool place, ideally in a jewelry box or pouch.

  • Avoid contact with water, perfume, or harsh chemicals.

  • Clean gently with a soft cloth.

Q: Can I request a specific product or design?
A: Absolutely! If you desire a specific piece or design, or want something personalized, feel free to reach out to us. We love creating custom items that match your vision.

Ordering & Shipping

Q: How can I place an order?
A: Orders can be placed directly on our website . Simply choose your favorite pieces, add them to your cart, and complete checkout.

Q: Do you ship internationally?
A: Yes! Wiana ships worldwide. Shipping times and rates vary depending on location. International customs fees may apply.

Q: How long does delivery take?
A: Domestic orders typically arrive within 3–7 business days. International shipping may take 7–21 business days depending on your location.

Q: Can I track my order?
A: Yes! You’ll receive a tracking number via email once your order ships.

Returns & Exchanges

Q: What is your return/exchange policy?
A: We accept returns and exchanges within 14 days of delivery for unworn, undamaged items. Customized or personalized pieces are non-returnable. Contact our support team to initiate a return.

Q: How do I return or exchange an item?
A: Email us at w.o.lteraaa@gmail.com with your order number, and we’ll guide you through the process.

Customization & Gifting

Q: Do you offer custom jewelry?
A: Yes! If you want a piece that is truly personalized or tailored to your style, we’d love to create it for you. Contact us at w.o.lteraaa@gmail.com to discuss your ideas.

Q: Can I get my jewelry gift-wrapped?
A: Definitely! We offer elegant gift packaging for all occasions. Select the gift option at checkout.