Privacy Policy

Effective Date: 18/12/2025

At Wiana, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information from you:

  • Personal Information: Name, email address, shipping and billing address, phone number, and payment information when you place an order.

  • Account Information: Login credentials if you create an account on our website.

  • Usage Information: Information about how you interact with our website, including pages visited, products viewed, and items added to your cart.

  • Communications: Your responses to emails, customer service inquiries, or feedback forms.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Provide customer service and respond to inquiries.

  • Improve our website and product offerings.

  • Send updates, promotions, or newsletters (with your consent).

  • Comply with legal obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies who assist with payment processing, shipping, or website functionality.

  • Legal Compliance: When required by law, legal process, or to protect the rights, property, or safety of Wiana, our customers, or others.

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your shopping experience, analyze website traffic, and provide personalized content. You can manage cookie preferences in your browser settings.

5. Data Security

We implement industry-standard security measures to protect your personal information. While we strive to keep your data secure, no online platform can guarantee 100% security.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications at any time.

  • Request restrictions on how we process your data.

To exercise these rights, contact us at w.o.lteraaa@gmail.com.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date updated.

9. Contact Us

If you have questions or concerns about your privacy, please contact us at:
Email: w.o.lteraaa@gmail.com