Refund Policy
At Wiana , we want you to love your jewelry. If for any reason you are not completely satisfied, we're here to help.
1. Returns
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You may return unworn, undamaged items within 14 days of delivery for a refund or exchange.
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Customized or personalized items are non-returnable .
2. Refunds
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Once we receive and inspect your return, we will notify you via email.
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Approved refunds will be processed to your original payment method within 7–10 business days .
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Shipping fees are non-refundable .
3. Exchanges
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If you wish to exchange an item for a different size, style, or product, please contact us at wolteraaa@gmail.com .
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Exchanges are subject to product availability.
4. How to Return an Item
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Email us at [support email] with your order number and reason for return.
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Follow the instructions provided by our team for returning your item.
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Safely package your jewelry to avoid damage during shipping.
5. Damaged or Incorrect Items
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If your order arrives damaged or incorrect , contact us within 7 days of receiving the item.
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We will arrange a replacement or refund at no extra cost.
6. Contact Us
For questions about returns, refunds, or exchanges, contact us at:
Email: wolteraaa@gmail.com